Jobtogs Logo Factory stands behind the quality of our products and service. If you are not satisfied with your purchase from us, simply contact us within 30 days from the date of your purchase and subject to the following criteria we will refund the full price of the product in question, excluding postage.

In order to ensure customer satisfaction Jobtogs Logo Factory uses only quality items in their embroidery process. The items we provide are known to accept embroidery/print. Should there be damage in production on any items provided by Jobtogs Logo Factory that item will be replaced at no charge to the customer.

We CANNOT GUARENTEE embroidery and printing quality on customer provided garments/products. If you require that we embroider or print on items supplied by you as a customer of Jobtogs Logo Factory, we will take every effort to ensure a job that meets your satisfaction, but will NOT be responsible for replacing any items provided by you should they get damaged in the embroidering or printing process.

Jobtogs Logo Factory reserve the right to refuse or reject personalised items/garments if we deem them to be offensive or inflamatory. We will refuse slogans/wording or causes that promote hatred or discrimination or we feel is in bad taste.

Jobtogs Logo Factory takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that with branded/personalised orders placed online we cannot be responsible for:

• Spelling, punctuation or grammatical errors made by the customer.
• Inferior quality or low-resolution of uploaded images.
• Design errors introduced by the customer in the design creation process.
• Errors in user-selected options such as product type or size.

Please examine your designs carefully and correct any mistakes prior to placing your order. In an effort to keep costs down and pass substantial savings along to our customers, Jobtogs Logo Factory does not proof documents created by its customers prior to processing. If you are unsure in any way please request a quote & you will receive a digital proof from us before proceeding.